Shipping policy
Last Updated: September 12, 2026
At Murtiva, we are committed to delivering your orders safely and conveniently. Please read the following shipping policy to understand how we process and deliver your orders.
1. Shipping Locations
Currently, Murtiva ships orders across India.
We are continuously working to expand our delivery network and may offer international shipping in the future.
2. Order Processing Time
1) Orders are generally processed within 1–3 business days after they are placed.
2) Orders are not processed or shipped on Sundays and public holidays.
3) During sales, promotions, holidays, or periods of high order volume, processing may take a little longer.
4) Once your order has been shipped, you will receive shipping/tracking information where available.
3. Estimated Delivery Time
After your order has been processed, the estimated delivery time is generally:
5–10 business days
Delivery times may vary depending on your location, shipping partner, weather conditions, holidays, and other circumstances beyond our control.
Remote or difficult-to-reach locations may require additional delivery time.
Please note that delivery estimates are approximate and are not guaranteed delivery dates.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Murtiva may offer free shipping promotions or other shipping offers. The applicable shipping charge shown at checkout will apply to your order.
5. Order Tracking
Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.
Please allow some time for the tracking information to become active after your order has been shipped.
If your tracking information has not been updated for several days, please contact us at:
Email: help@murtiva.com
6. Delayed or Lost Orders
While we work with our shipping partners to deliver orders on time, unexpected delays can sometimes occur due to:
- Weather conditions
- Transportation delays
- Public holidays
- High order volumes
- Incorrect or incomplete addresses
- Remote delivery locations
- Operational issues with the courier
- Events beyond our control
If your order appears to be significantly delayed, please contact us at help@murtiva.com, and we will do our best to assist you.
7. Incorrect Shipping Address
Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply for re-delivery, where available.
Murtiva cannot guarantee changes to the shipping address after an order has been shipped.
8. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts.
If an order cannot be delivered because the customer is unavailable, provides an incorrect address, refuses the package, or does not respond to the courier, the package may be returned to the sender.
In such cases, additional shipping or re-delivery charges may apply.
9. Damaged Packages
If you receive a package that appears damaged, please take photographs or videos of the package and the product before opening or immediately after opening it.
Contact us at help@murtiva.com as soon as possible with your order details and supporting photographs/videos so that we can investigate the issue and assist you.
10. Cash on Delivery (COD)
Where Cash on Delivery is available, customers may be required to provide a valid phone number and delivery information.
Please place a COD order only if you intend to accept and pay for the package when it is delivered.
Repeated refusal or failure to accept COD orders may affect your ability to place future COD orders with Murtiva.
11. Delivery Confirmation
An order will be considered delivered once the courier partner confirms delivery to the shipping address provided by the customer.
Murtiva is not responsible for packages delivered to an incorrect address when the incorrect address was provided by the customer during checkout.
12. Contact Us
If you have any questions about your order or shipping, please contact us:
Murtiva
Indore, Madhya Pradesh, India
Email: help@murtiva.com
We will be happy to assist you with your shipping-related questions.
Thank you for shopping with Murtiva.